Maintenance as a Service
Worry less about your sites and apps.
It takes a team to cover the full range of website and application maintenance needs.
- What’s your disaster recovery plan?
- Is an owner or senior leader updating content?
- Who’s on deck to work through bugs and deferred maintenance?
Growth-minded businesses like yours need technology experts. With LOFT, that’s exactly the team you’ll have.
We’ll help you answer these – and other important questions – so you can rest easy.
Maintenance as a Service
The most important thing
We believe there’s a better way to maintain and support software.
We call it The LOFT Way. The ideas we’ve laid out here will help with any Maintenance as a Service team – not just LOFT.
How does your current post-launch support plan line up?
It’s your software asset, not ours. Whenever possible, we set up systems with you as the owner and LOFT as administrator. You’re not locked-in, and you can’t get locked-out, so you have maximum flexibility and control.
Building and maintaining software is complex work. It requires many skills – architecture, design, front-end development, back-end development, infrastructure (Dev Ops), and more. There’s also technical management, content management, and project management. They’re all different skills and it’s super-rare to find a freelancer who can cover them day in and day out for a long time.
There’s a lot of talk about “makers” – the people who create software. There’s not as much about the ones who monitor (“minders”) and the ones who fix things when they break (“menders”). You need all three – but not necessarily at the same time.
Minders and menders have different mindsets, skillsets, and processes. It’s an accidental setup to ask makers to do minder and mender work. They usually hate it (that might be putting it mildly…) and having specialized systems nearly always leads to better outcomes.
We’re not big sports fans. But, we notice something about teams that win. They’ve got documented processes and they follow them regularly. They’ve also got strong “on-the-ground” leaders who can make informed calls when they need to. Software maintenance and support is better with playbooks.
Nobody likes endless escalations. They’re solving the wrong problem. Real, actual help should never be more than two people away. An escalation is a two person process – just two. The person working with you, and the person with the extra skills to solve the problem.
You should see the status of your requests. All the time. Track your requests from start to finish with no secret coding caves.
It’s impossible to trust people you don’t know. You should know the people who are maintaining and supporting your company’s most important software. Your company’s success depends on it.
No software system or maintenance process is ever going to be perfect. It’s better to focus on dealing with the unexpected and using that experience to make better software and systems.
The LOFT Way
Trade the surprise drain on your time, attention, and budget for predictable monthly maintenance and support from our team of pros.
LOFT’s engineering and support teams are set up to act quickly and resolve issues instead of leaving you with technical headaches.
Put your time and energy into your strategic goals while LOFT maintains and supports the critical technology platform your business relies on.