Description

Maintain

We monitor your application’s uptime, performance and domain as well as proactively work in the application to keep it secure, patched, backed up, and running smoothly.

• Monthly maintenance and patching
• Monitoring (Uptime, Performance, SSL Certificate,
  Domain, Security)
• Code and data backups
• Respond to emergency site down scenarios
• Monthly app care report(s)

Support

Includes fixing bugs and issues, as well as implementing minor enhancements.

• A help desk support portal to for requests and tickets
• Incident response and resolution
• Troubleshoot issues – functionality, display, or data issues
• Bug fixes
• Text and image updates
• Performance improvements
• Reporting changes
• Application changes or minor feature enhancements
• Deployments