All-in support. We’ve got you.
Gain unmatched peace of mind for your websites and apps through LOFT digital property management.
Optional Add-Ons
Relax and let us do the work. These add-ons are available for your website or app with any support plan.
End-user support
$395/mo
We’ll act on your behalf to handle end-user support for your customers during office hours via chat platform.
Get support after hours from
5 pm to 8 am.
After-hours support
$395/mo
Phone support
$295/mo
If you or your users are more comfortable talking with people over the phone, there’s a white-labeled LOFT support professional ready to answer.
SEO monitoring
$99/mo
Monthly website SEO audit and analysis.
Get set-up now. Pick your add-ons later.
24/7 peace of mind
Reap the rewards of owning an app without the headaches of tech support and code maintenance.
Predictable pricing
Trade an unpredictable drain on your staff for a predictable monthly cost.
The right technical talent
From mobile apps to web-based Saas apps, LOFT technologists have expertise in many technologies and platforms.
Scalable resources
If your needs grow, LOFT can scale it’s support with your app.
Any questions? Contact a LOFT team member for more information.
Freedom to focus
Assign your internal team to higher priorities and innovative projects, knowing your app is in good hands.
What if my site or app has custom code or unique features?
That’s true for nearly all of our clients. During our onboarding process our technologists take the time to understand how your site or app works so that when maintenance and support issues arise, we can handle them.
How do you access my site or app securely?
We’ll ask you to either create an administrative user account and provide us those credentials, or provide us an appropriate existing set of credentials. We have a secure portal for safely communicating user IDs and passwords, and we also have robust internal security procedures to keep your information safe.
Is there a set-up fee?
Set-up is free. You only pay the monthly subscription.
Do I need to enter my payment details to sign up?
Once you’ve completed the free trial period and are ready to sign-up for one of our subscription support and maintenance plans, we’ll ask you to provide credit card or ACH information through our secure payment portal.
Can I cancel my account if it’s not a good fit?
We’d hate to see you go, but we won’t stop you if you decide LOFT is no longer the right solution for you. Contract cancellations take effect at the end of the current term — monthly, for example, for our standard month-to-month agreements.
How long are your contracts?
Our contracts are month-to-month, so they continue unless you decide to cancel. We also have discounted prices for customers who commit to one- or two-year agreements.
Do you offer any discounts?
Yes. We offer a 10% discount for one-year contracts and a 20% discount for two-year contracts. You can switch from your monthly plan to a one- or two-year plan at any time.
Can I change my plan later on?
Sure. If you discover you need a different level of service or different add-ons, we’re happy to help.
I have other questions. Is there someone I can talk to?
Yes. You can schedule a call here or visit our FAQs page.
© 2021 LOFT
Have more than one app, a specific need you're wondering about, or interested in an unlimited plan? We're here to help you find the support plan that fits your needs.
Share your CMS or tech stack and we’ll suggest the plan that’s right for your business.
All LOFT Plans Deliver
FAQs
Hosting
$75/mo
Host your website on our fast, ultra-secure servers. We’ll handle the migration for you, so you can focus on your real priorities.
MONTHLY:
Migrate to new hosting or a
cloud provider.
Cloud or hosting migration
$1,500
Development time or non-plan tasks can be added in five-hour blocks. Discounts are available for bulk
block purchases.
Code blocks
$500/per block
PAY-AS-YOU-GO:
Accessibility audit
$995/per audit
Ensure your site is ready for anyone with an accessibility audit. This is ideal for businesses in regulated industries or anyone concerned about accessibility.
Cybersecurity audit
$1,245/per audit
Evaluate potential privacy and security threats to your website or application.
Disaster preparedness and response
View Optional Add-Ons
Shopify Core
$195
PER MONTH
Documentation of website processes
Disaster preparedness plan and checklist
Emergency support
Uptime monitoring
Weekly backup of your store (includes products, orders, customers and design files)
Help desk ticketing system
App care report (monthly)
Patches, updates, and regular maintenance
$395
PER MONTH
View Optional Add-Ons
Everything in Core AND...
Shopify Plus
Monthly review of checkout process
Monthly Shopify app updates and compatibility checks
Integration updates
Help desk support and expert troubleshooting
$595
PER MONTH
View Optional Add-Ons
Everything in Plus AND...
Shopify Pro
Content and product changes
Help desk requests (up to 12 per month)
Troubleshooting and issue assessment
Simple issue resolution
Disaster preparedness and response
$195
PER MONTH
View Optional Add-Ons
Documentation of processes
Disaster preparedness plan and checklist
Emergency support
Uptime monitoring
Regular backup of code and data
Help desk ticketing system
App care report
(monthly)
Mobile Core
Patches, updates, and regular maintenance
$395
PER MONTH
View Optional Add-Ons
Monthly review and regular maintenance required due to changing technology components
Updates required by app stores
Mobile Plus
Everything in Core AND...
Help desk support and expert troubleshooting
$595
PER MONTH
View Optional Add-Ons
Help desk requests (up to 12 per month)
Troubleshooting and issue assessment
Simple issue resolution
Mobile Pro
Everything in Plus AND...
Disaster preparedness and repair
$225
PER MONTH
View Optional Add-Ons
Documentation of processes
Disaster preparedness plan and checklist
Emergency support
Uptime monitoring
Regular backup of code and data
Help desk ticketing system
App care report
(monthly)
Custom Core
STARTING AT
Patches, updates, and regular maintenance
$495
PER MONTH
View Optional Add-Ons
Monthly review and regular maintenance required due to changing technology components
Custom Plus
Everything in Core AND...
STARTING AT
Help desk support and expert troubleshooting
$895
PER MONTH
View Optional Add-Ons
Help desk requests (up to 12 per month)
Troubleshooting and issue assessment
Simple issue resolution
Custom Pro
Everything in Plus AND...
STARTING AT
Disaster preparedness and response
View Optional Add-Ons
Wordpress Core
$155
PER MONTH
Documentation of website processes
Disaster preparedness plan and checklist
Emergency support
Uptime monitoring
Weekly cloud WordPress backups
Help desk ticketing system
App care report (monthly)
Patches, updates, and regular maintenance
$295
PER MONTH
View Optional Add-Ons
Everything in Core AND...
Wordpress Plus
WordPress updates
Plug-in updates
Theme updates
Weekly malware scan
Weekly security scan
Help desk support and expert troubleshooting
$395
PER MONTH
View Optional Add-Ons
Everything in Plus AND...
Wordpress Pro
Content and product changes
Help desk requests (up to 12 per month)
Troubleshooting and issue assessment
Simple issue resolution